Privacy Policy

Welcome to Narrowboat Day Hire ("we," "our," "us"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect:

We collect the following types of personal data when you use our website:

Personal Information: Name, email address, phone number, and any details you provide when booking a hire.
Payment Information: Payment details are processed securely by our third-party payment provider; we do not store payment card details.
Technical Data: IP address, browser type, operating system, and other device-related information.
Cookies and Tracking Technologies: Data collected through cookies and similar tracking tools (see Section 5 for details).

2. How We Use Your Information

We use your personal data for the following purposes:

To process bookings and provide our services.
To communicate with you about your booking or inquiries.
To improve our website based on usage patterns and feedback.
To comply with legal obligations (e.g., fraud prevention, tax requirements).
To send marketing communications (only if you have given explicit consent).

3. Legal Basis for Processing

We only process your data when we have a lawful basis to do so, including:

Contractual Necessity: To fulfill our contract with you (e.g., processing bookings).
Legitimate Interests: For website security, fraud prevention, and service improvements.
Legal Compliance: Where required by law (e.g., financial record-keeping).
Consent: For non-essential cookies and marketing communications (you can withdraw your consent anytime).

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. After this period, we securely delete or anonymize your data.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. These include:

Essential Cookies: Necessary for website functionality (cannot be disabled).
Analytics Cookies: Help us understand how visitors interact with our site (requires consent).
Marketing Cookies: Used for advertising purposes (requires consent).
By clicking "Accept" on our cookie banner, you consent to the use of non-essential cookies. You can manage cookie preferences anytime via our [Cookie Settings] link.

6. Third-Party Sharing

We do not sell your personal data. However, we may share your data with:

Service Providers: Payment processors, booking platforms, and analytics providers.
Legal Authorities: When required by law or for fraud prevention.
Marketing Partners: If you have consented to receiving promotional content.
All third parties we work with comply with UK GDPR standards.

7. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights:

Right to Access: Request a copy of the data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your data under certain conditions.
Right to Restrict Processing: Limit how we use your data in specific cases.
Right to Data Portability: Receive your data in a structured format.
Right to Object: Object to data processing based on legitimate interests.
Right to Withdraw Consent: For marketing or non-essential cookies at any time.
To exercise any of these rights, please contact us.

8. Data Security

We implement strong security measures to protect your data, including encryption, secure servers, and access controls. However, no internet-based service is 100% secure, so we encourage you to take precautions when sharing your information online.

9. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website, and we will notify you of significant changes where required.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us